* Listening is a key to overcoming resistance and initiating progress
* Our brain is divided into 3 different layers:
- Repitilian: react to the immediate situation => Actions
- Mammalian: our emotions
- Reasoning: collecting and analyzing data and developing logical next steps
* Showing vulnerabillity is empowering and gives others the chance to listen to us
* Atmosphere of equality: Side by side approach: Ask questions adn follow up with more questions with the others' interest
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