THE CREATIVE THINKING HANDBOOK-Chris Griffiths & Melina Costi

• In the 2016 Future of Jobs report, The WEF listed creativity, critical thinking and problem-solving as the three most important skills to succeed in the 2020 workplace.
• Creative thinking: avoid thinking patterns that stifle fresh ideas

- Selective thinking: makes us favor some ideas over others and blinds us to any information that contradicts them ><  Reactive thinking: 

- Reactive thinking: drives people to quickly push an idea out, hoping to beat everyone else to it. But while being first sounds great, it can actually be a big disadvantage.

- Assumptive thinking: It's normal to base decisions and ideas on knowledge or past experiences. But this stops us from seeking new information and trying other ways of doing things, both of which lead to creative ideas.

• Most people rush to find solutions but the chances of coming up with a good idea this way are slim. This is because creativity calls for more than a superficial understanding of the problem, you have to dig deep => A good start is defining the problem and clarifying what you do and don't know about it. State the challenge as it stands, and describe what would be a good enough outcome and a best-case scenario. List all assumptions and focus on what you know for sure, sticking only to verifiable facts. 
• Ask as many questions as you can think of using the prompts: What, Why, Where, Who, When and How. By asking "WHY" at least 5 times, they get to the underlying details of any problem they encounter.
• You can gain fresh insights by imagining how others would tackle the problems, from colleague and customers to billionaires, dead philosophers and even fairy godmothers.
• We need to be strategic about our thinking in order to be more creative and brainstorming. For brainstorming meeting, select a time and place-Choose a facilitator-Mix of personalities and expertise-Let people brainstorm individually and then share with the group-The Post-It Notes
• Your head and heart both have a role to play when choosing the right ideas.
• you need confidence, a solid plan and a constant supply of creativity to bring your idea to life
• To keep the creativity flowing, make time for it and build an environment that supports it..
• Spend a week or two paying attention to when your focus and productivity peaks, and start using these times to work on tasks that require some creative brainpower.

[TOS] KIDSPOWER

 Kỹ năng "AN TOÀN LÀ TRÊN HẾT"

1. Giữ tầm nhìn luôn nhận biết

2. Tư thế bình tĩnh, tự tin

3. Thái độ tôn trọng

4. Sức mạnh tránh xa: Khoảng cách an toàn

5. Sức mạnh rời đi: Không can thiệp

6. Sức mạnh bình tĩnh: Sự dứt khoát

7. Sức mạnh lên tiếng: - Không xin lỗi/ Không cảm ơn

8. Sức mạnh cơ thể: Kỹ năng thoát thân (cổ/tay)/Kỹ năng tự vệ (mổ mắt/hạ bộ)

9. Sức mạnh lên tiếng đến cùng: Tìm sự trợ giúp

+ Đây là vấn đề an toàn của tôi. Tôi cần giúp - Tôi sẽ giúp bạn

10. Ranh giới an toàn: Ranh giới khác nhau giữa cá nhân khác nhau và với đối tượng khác nhau

+ Tạo hàng rào/bức tường tạo ranh giới

11. Sức mạnh "Dừng lại đi"

- Cách 1: Yêu cầu dứt khoát: Dừng lại đi

- Cách 2: Chuyển hướng công kích:

+ Đứng cùng hướng với người công kích

+ Thể hiện sự đồng tình và chuyển hướng vào vấn đề

12. 5 bước tạo sự an toàn

- Bước 1: Quay lại nhìn + Dừng lại đi

- Bước 2: Đứng dậy + Dừng lại đi

- Bước 3: Khoanh tay tại ranh giới + Dừng lại đi (Chị rất xin lỗi ....nhưng em dừng lại đi)

- Bước 4: Lên tiếng đến cùng: Báo cáo vấn đề

- Bước 5: Đề nghị sự giúp đỡ (Lời nói dối): Không nói với ai + tìm sự giúp đỡ

=> Vai trò giáo viên: bảo vệ 2 đối tượng 

13. An toàn online: Cần biết không gian đang tương tác và đối tượng tương tác/Nội dung tương tác

14. An toàn cảm xúc: 

- Cảm xúc nổ tung khi bị kích ứng-kể cả tích cực (cảm xúc thái quá) và tiêu cực: 5 cơ chế phản ứng: Tức giận-Tổn thương-Lái tự động-Đứng hình-Mất kết nối

- Tấn công cảm xúc: 

+ Đồ vô giá trị: Mày tàng hình đi

+ Đồ bất lực: Có làm gì thì cũng vậy thôi

+ Lợi dụng lòng trắc ẩn: Đòi hỏi người khác làm cho mình

- Chiến lược:

+ Sức mạnh bình tĩnh (trở lại với chính mình): Hít thở sâu, tay bắt chéo, bình tĩnh trở lại

+ Thùng rác/Thùng rác mini

+ Tái chế: chuyển hóa tích cực

+ Điều đó không đúng

+ Màng lọc

+ Sức mạnh trái tim

15. Giao tiếp an toàn:

- Xây cầu: Sự đồng cảm

- Bộc lộ cảm xúc

- Mô tả hành vi đối phương

- Nêu lên hành vi mong đợi

THE COACHING HABIT-Michael Bungay Stanier

• Effective coaching is about empowering a team and improving its long-term performance

- Aim to coach your employees for 10 minutes every day in an informal setting, rather than scheduling rigid weekly coaching sessions => Always in a coaching mode

- Focus on the development, not performance. Look for areas in which an employee can grow. 

• Use 3 basic questions to initiate and maintain a constructive conversation with an employee.

- Kickstart question: "What's on your mind?"

- AWE question: "And what else?"

- Focus question: "What's the real challenge here for you?"

As a coach, remember that you have to listen more than speak or offer advice. Your goal is to empower your employees, letting them come to their own conclusions.

• Identifying an employees' needs and wants will help you become a more effective manager

- Foundation question: What do you want?

- Lazy question: How can I help you?

- Scientists say that people are driven by 9 major wants and needs: affection, creation, recreation, freedom, identity, understanding, participation, protection and subsistence.

• Balance your schedule and make space for learning by posing the strategic and learning questions

- It is unwise to say "YES" to every single opportunity that comes your way.

- Strategic question: "If you are saying "YES" to this, what are you saying "no" to?

Whenever you say "yes" or "no" to a project, make sure you understand the reason why? TIPS: never respond to a request right away. Get as much information as you can before you make a commitment.

Ask yourself: What will this new opportunity demand of you? What's the deadline? How much time will it take? What's the reason for this? What else needs to be accomplished before it can be finished?

- Reflection/Learning question: "What was most useful for you?" Reflection is what makes a lesson "click"

=> So put an employee at ease by asking one question at a time. Skip the small talk and cut to your first question; it saves both of you time.

=> Ask "WHAT" question, not "WHY" question.

=> Don't be afraid of silence. Silence tends to make people uncomfortable, but it is an asset in coaching sessions.

• There are 5 events that need to occur for a habit to form: cause, trigger, mini-habit, training and an action plan.

- A cause is the reason you want to change current behavior => Identify your trigger-the moments that encourage you to offer advice=> Your mini-habits (use 7 questions) => Your training (Practice them often)=> Outline an action plan.

THE WILL TO CHANGE - Bell Hooks

• Patriarchy prevents men from loving and getting in touch with their feelings. The patriarchy is a power structure that tells men they should be in charge, dominate those around them and feel superior, especially towards women. As long as men are disconnected from their feelings in this way, they'll be  deprived ò love, both for themselves and for others.
•  Boys are taught to suppress their feelings, and this leads to anger and violence by mass media (teach boys to act out) and lack the necessary connections to their fathers.
• Patriarchy teaches men to crave violence and sex, but not love.
• Working women, dull jobs and unemployment threaten the patriarchy, but work culture repress men.
• Men must become aware of their feelings in order to heal-And women must welcome this.
• By practicing integrity and finding space to express love, men can change for the better. While the men need space to do so; family provides the perfect environment for this. Instead of being seen as a place of resistance, the family must be transformed into one of love. In so doing we can create a culture in which the function of the family is re-envisioned.

ONE MINUTE MANAGER - Ken Blanchard and Spencer Johnson

• The main task of a manager is to manage the company's employees. The quality of employees work is the main driver behind creating and selling high-quality products, and thus the company's success.
•  THE ONE MINUTE GOALS: how to set employee goals you can review in a minute: Specific goals for an employee, outlined in measurable performance metrics that fit on a single sheet of paper => Each of goals can be written down in very brief form: 250 words or less.

+ Follow: 80-20 goal setting rule: defin 20% of the goals which means 3-6 concreate achievements at the most

• THE ONE MINUTE PRAISE: how to give your employees positive feedback for great work. The praise should be specific and come right after the act that warranted it. It needed the small accomplishments-The one minute praises-to motivate itself to jump high. 
• THE ONE MINUTE REPRIMAND: How to show your dissatisfaction while still valuing employees. It should come right after the mistake or misbehavior and it should explain exactly what went wrong and how it makes you feel as the manager. You also need to include a bit of praise to ensure that the employee knows that though their behavior was unacceptable, they are still valued. 

Resilience - Eric Greitens

• Hardship is a part of life, but only by facing up to it and learning to tackle all of life's challenges will we achieve our full potential.
• None of us can escape pain, fear or doubts, but we can refuse to let difficult experiences bring us down. Overcoming obstacles is difficult, but doing so will make you stronger. Simply put, pain builds courage. You just have to be resilient => Miguel de Cervantes, a Spaniard imprisoned in 1602, to pass time in his cell, he invented a story about an old man who believed he was a knight. Eventually, that tale evolved into the first modern novel, a work of literature beloved to this day- Done Quixote.
• The goal of life isn't to avoid struggle, but rather to choose meaningful challenges. The best moments of our lives aren't passive or relaxing, rather they are active-when our body and mind is pushed to its limits.
• Resilience is about taking responsibility for your actions. It is a matter of being able to accept what you cannot change so that you can redirect your focus to things you have control over.
• You are not responsible for everything that happens to you but you are responsible for how you deal with it.
• Repetition allows us to form positive habits that help us reach our goals.
• You can't live a full life without purposeful work and strong social bonds. Living without purpose is painful for everybody. To overcome that pain, you have to find something meaningful.=> Outer purpose leads to inner growth.
• To help someone overcome their pain and conquer the challenges they are facing, put a new challenge before them.
• No matter how old you are, try to see yourself as a beginner.
• EXCERCISE & ACCEPT THE CHALLENGES!