* Goolge's culture: mission - new way of working, transparency - update weekly and 30min Q&A and voice
* Hire the exceptional employees: Hire the best: resilience and ability to overcome the obstacles and train the average
* Make decision making: use the data
* 10,000 hours to become expert in any particular skill. But research by Anders Ericsson shows that the best way to master a skill is to split the work into smaller tasks and aim for specific improvement in one of thses small tasks through repetition, feedback and correction.
* Use the best employees/managers in the organization to do the training.
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