* Successful leadership is all about adapting strategy to the facts on the ground.
* Modern businesses are increasingly becoming more democratic structures. Staff don't want just paychecks but an opportunity to realize their potential => Wedge structure, not pyramid structure.
=> Layers: Individual contributors - Work teams - Management
* Team leaders manage by 2 steps:
- Find out whether a problem is an individual, team or management issue [Individual issues are checked bu ERAM model (Expectations, Resources, Ability and Motivation)]
- Decide whether need to make a referral
* Leadership is about being friendly, not friends. Friendliness is a behavior rather than a relationship.
* Team espouse inclusiveness: involve employees in day-to-day processes and keep them in the loop-the place of safety, trust and support that makes the workplace feel like a second home (We spirit).
=> Different personality types: rationals, guardians, idealists and artisans => Know how to motivate the staff
* Reward your team's hard work: SCOOP your praise: Make it sincere; consistent, on time, on values and personalized.
* Deal with bad behavior/struggling staff: Past (Active listening with evidence)-Present (diagnosis, problem or personal issue)-Future model
* Success means focusing on team behavior: external or internal/goals and values => Define core values and behavior you expect.
=> Four types of consequential responses to behavior: positive reinforcement (encourage people to repeat their actions through praise) - negative reinforcement (reprimands someone) - Non-response - Punishment
* Business is all about risk-taking. Three uncertainties of risk-taking: circumstance - ability - failure
=> Risk-taking is the opportunity to help people
* Manage your bosses with can-do attitude which brings a halo effect
* Use the 80% rule to keep meetings on track.
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